Privacy Policy

1. Introduction

rajajp ("we", "us", "our", "the Platform") is committed to protecting the privacy and security of all personal information provided by our users. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal data in connection with the services offered through https://rajajp.cam.

This policy applies to all users of the Platform, including visitors who browse without registering, registered players with active accounts, and individuals who contact our customer support team. By using rajajp, you accept the practices described in this Privacy Policy.

2. Data Controller

rajajp acts as the data controller for all personal information collected through the Platform. We determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection regulations.

For all privacy-related inquiries, data access requests, or concerns regarding how your information is handled, you may contact our Data Protection Officer at [email protected].

3. What Personal Data We Collect

We collect various categories of personal data to provide, maintain, and improve our services. The types of data we collect include:

3.1 Account Registration Information

• Identity Data: Full legal name, date of birth, gender, nationality.
• Contact Data: Email address, mobile phone number, residential address.
• Credentials: Username, encrypted password, security questions and answers.

3.2 Know Your Customer (KYC) Verification Data

• Government-Issued ID: Scanned or photographed copies of your Indonesian KTP (National Identity Card), passport, driver's license, or other official identification documents.
• Proof of Address: Utility bills, bank statements, or government correspondence showing your current residential address.
• Selfie Verification: Photographs of you holding your identity document for visual confirmation.

3.3 Financial and Transaction Data

• Payment Information: Bank account details (for Indonesian banks including BCA, BRI, BNI, Mandiri), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and payment card information where applicable.
• Transaction History: Records of deposits, withdrawals, wagers placed, winnings, bonuses claimed, and account balance movements.

3.4 Gameplay and Usage Data

• Gaming Activity: Games played, bet amounts, win/loss records, session durations, gameplay patterns, and responsible gaming limit settings.
• Platform Interaction: Pages visited, features accessed, links clicked, search queries, and navigation paths through the site.

3.5 Technical and Device Data

• Device Information: Device type, operating system, browser type and version, screen resolution, language settings.
• Network Data: IP address, geographic location derived from IP (city/region level), internet service provider.
• Cookies and Tracking: Session identifiers, authentication tokens, preference settings, and analytics data (see Section 7 for full cookie details).

3.6 Communications Data

• Support Interactions: Records of customer support tickets, live chat transcripts, email correspondence, and feedback forms.
• Marketing Preferences: Your consent status for promotional communications and newsletter subscriptions.

4. How We Collect Your Personal Data

We collect personal data through the following channels:

• Direct Provision: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or updating your account profile.
• Automated Technologies: Data collected automatically through cookies, pixel tags, web beacons, and similar tracking technologies as you navigate and interact with the Platform.
• Third-Party Sources: In limited circumstances, we may receive data from payment processors (transaction confirmations), fraud prevention services (risk scoring), and game providers (gameplay results and fairness verification).

5. How We Use Your Personal Data

rajajp processes your personal data for the following purposes:

5.1 Account Management and Service Delivery

To create, maintain, and manage your player account; authenticate your identity at login; process deposits and withdrawals; credit bonuses and promotional offers; and provide access to games and betting markets.

5.2 Regulatory Compliance and Fraud Prevention

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations; verify your age and eligibility to gamble; detect and prevent fraud, collusion, money laundering, and other prohibited activities; and maintain audit trails for regulatory review.

5.3 Customer Support and Communication

To respond to your inquiries, resolve technical issues, provide gameplay assistance, and communicate important account or platform updates. We may contact you via email, SMS, or in-platform notifications regarding account security, withdrawal requests, or changes to terms and policies.

5.4 Responsible Gaming

To monitor gameplay patterns for signs of problem gambling behavior; enforce deposit limits, session limits, and self-exclusion requests; and provide access to responsible gaming tools and support resources.

5.5 Marketing and Promotions (with Consent)

Where you have opted in, we may send promotional emails, SMS messages, or push notifications about new games, special offers, tournaments, and loyalty rewards. You can withdraw consent at any time through account settings or unsubscribe links.

5.6 Platform Improvement and Analytics

To analyze user behavior, identify popular games and features, optimize platform performance, conduct A/B testing, and develop new products and services based on player preferences.

5.7 Legal Obligations and Dispute Resolution

To respond to legal requests, court orders, or government inquiries; enforce our Terms & Conditions; protect our legal rights and those of other users; and resolve disputes or investigate claims of misconduct.

6. Data Sharing & Disclosure

rajajp does not sell your personal data to third parties. However, we may share your information with the following categories of recipients under strict confidentiality and data protection obligations:

6.1 Service Providers

We engage trusted third-party service providers to support platform operations, including payment processors (for handling deposits and withdrawals), game providers (Pragmatic Play, Evolution Gaming, Microgaming, etc.), cloud hosting services, customer support platforms, email delivery services, and analytics tools. These providers are contractually bound to use your data solely for the services they perform on our behalf.

6.2 Fraud Prevention and Security Partners

We may share limited data with fraud detection services, identity verification providers, and security monitoring tools to protect against account takeover, payment fraud, and other malicious activities.

6.3 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, courts, regulatory bodies, or government authorities when required by law, court order, or legitimate legal process; or when necessary to protect the rights, property, or safety of rajajp, our users, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, asset sale, or other corporate restructuring, your personal data may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections outlined in this policy.

6.5 With Your Consent

We may share your data with other parties where you have provided explicit consent for such disclosure.

7. Cookies & Tracking Technologies

rajajp uses cookies, web beacons, and similar tracking technologies to enhance your experience, maintain session security, and gather analytics data. Cookies are small text files stored on your device that help us recognize you on return visits and remember your preferences.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies manage login sessions, security authentication, and load balancing. You cannot disable these cookies without significantly affecting platform functionality.
• Performance Cookies: Collect anonymous data about how visitors use the Platform, including page views, click paths, and error reports. This helps us optimize performance and identify technical issues.
• Functionality Cookies: Remember your preferences such as language selection, currency display, and game favorites to provide a personalized experience.
• Marketing Cookies: Track your activity across sessions to deliver relevant promotional content and measure campaign effectiveness. These cookies require your consent and can be disabled through cookie settings.

7.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, although doing so may limit certain platform features. Disabling essential cookies will prevent you from logging in or placing wagers.

8. Data Security Measures

rajajp employs industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest, including passwords and financial information, is stored in encrypted form.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions. Multi-factor authentication and role-based access controls limit exposure.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical access restrictions, redundant power and network systems, and 24/7 monitoring.
• Incident Response: In the event of a data breach, we have established incident response protocols to contain the breach, assess impact, notify affected users, and report to relevant authorities as required by law.

While we implement robust security measures, no system is entirely immune to risk. You play a critical role in protecting your account by maintaining strong, unique passwords, enabling two-factor authentication where available, and reporting any suspicious activity immediately.

9. Data Retention Periods

rajajp retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal data associated with active accounts is retained for the duration of your relationship with rajajp and for a reasonable period thereafter to support any post-closure inquiries or disputes.
• Closed Accounts: After account closure, we retain certain data (identity verification documents, transaction records, gameplay logs) for up to seven (7) years to meet regulatory record-keeping requirements, prevent fraud, and support potential legal claims.
• Marketing Data: If you unsubscribe from marketing communications, we will cease promotional contact but retain a suppression record to ensure we honor your opt-out request.
• Technical Logs: Server logs and IP address data are typically retained for 12-24 months for security monitoring and troubleshooting purposes, after which they are anonymized or deleted.

10. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

10.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

10.2 Right to Rectification

If any personal data we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.

10.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or when you withdraw consent. Note that we may be legally required to retain certain records even after you request deletion.

10.4 Right to Restriction of Processing

You can request that we limit how we use your data in specific situations, such as during a dispute about data accuracy or while we assess a deletion request.

10.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider where technically feasible.

10.6 Right to Object

You may object to our processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications through account settings or unsubscribe links in emails.

10.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within 30 days and may require identity verification to protect your privacy.

11. Children's Privacy

rajajp is an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21 (the minimum legal age for gambling in Indonesia). If we become aware that we have inadvertently collected data from a minor, we will promptly delete that information and close the associated account.

Parents or guardians who believe their child has provided personal information to rajajp should contact us immediately at [email protected] so we can take appropriate action.

12. International Data Transfers

rajajp operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms recognized under applicable data protection laws.

By using rajajp, you acknowledge and consent to the international transfer of your personal data as necessary to provide our services.

13. Changes to This Privacy Policy

rajajp reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. All updates will be posted on this page with a revised "Last Updated" date.

Material changes that significantly affect your rights or how we process your data will be communicated to you via email or prominent notice on the Platform. Continued use of rajajp after such notification constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how rajajp handles your personal data, please contact us:

• Email: [email protected]
• Subject Line: Privacy Inquiry / Data Protection Request
• Live Chat: Available 24/7 via the Platform

Our support team is available around the clock to assist with privacy-related inquiries and will respond to all requests within 30 days.